From 07% to 97%: A Transformation Story – ZOMCO – ISDB Project, and Save Fast Training Academy
In early 2024, we faced one of our most demanding challenges at Save Fast Training Academy—a 07% pre-audit score at the ISDB (Islamic Development Bank) site, managed by facilities and cleaning services provider ZOMCO. As the Head of Department, I’ve seen poor audit results, but this wasn’t just low—it was a wake-up call. Yet, it also represented an opportunity for deep transformation.
The Pre-Audit Reality
The internal compliance team at Save Fast conducted a pre-audit based on BICSc standards and ISDB’s requirements. The findings were clear:
- No structured training programs
- Undefined roles across teams
- Inconsistent cleaning practices
- Poor maintenance of equipment and quality systems
It was a reflection of operational fatigue and lack of professional development. But we saw potential—a chance to rebuild from the ground up.
Crafting a Purpose-Driven Strategy
We rejected the idea of generic training. Instead, we crafted a site-specific training program aligned with the audit gaps. Our goal wasn’t just to meet compliance; we aimed to build confident, skilled, and cohesive teams.
We began with the basics—deep cleaning—then expanded into specialized areas. We structured six operational units:
- Deep Cleaning Team
- Washroom Care Team
- Carpet Care Team
- Floor Care Team
- Office Care Team
- External Area Maintenance Team
Each team received customized training, covering practical tasks, safety standards, and service excellence, all delivered by experienced trainers.
The Execution Phase: Real Training, Real Environments
Training was rolled out on-site over two months, with sessions blending theory, live demonstrations, and on-the-job training. Follow-ups, peer reviews, and internal assessments ensured accountability.
Our trainers didn’t just deliver instruction—they mentored. Extra support was given to the Deep Cleaning Team, turning them into a benchmark for others.
This wasn’t a one-off effort—it was a cultural shift rooted in daily action and sustained focus.
Signs of Change: Building Ownership
As weeks passed, transformation began to show—not just in results but in behavior. Attendance improved. Teams took pride in their roles. Supervisors evolved into leaders.
We saw real changes:
- Neat, organized cleaning cupboards
- Proper use and maintenance of equipment
- Disciplined adherence to scheduling
- Voluntary compliance with health and safety protocols
Weekly feedback loops helped us adapt the training dynamically, ensuring relevance and retention.
The Audit That Said It All
In the first quarter, we conducted the post-training audit. The result? A remarkable leap—97% overall audit score.
Section-wise Performance:
- Personnel, Scheduling, HSE, and Quality Control: 100%
- Electrical Equipment: 80%
Area-wise Scores:
- External Areas: 97%, Circulation: 99%
- Offices, Washrooms, Hospitality, Transport, and Warehousing: 100%
Audit Highlights:
- Visibly clean and maintained floors, surfaces, and washrooms
- Safe and proper storage of equipment
- Teams demonstrated ownership, professionalism, and routine discipline
Lessons Learned
This wasn’t just about a score—it was about redefining a workforce and aligning a service provider with global standards.
Our key takeaways:
- Training must be continuous, not a one-time event
- Audit results should guide improvement—not trigger blame
- Real change happens when training becomes part of operations
- Mentorship is just as vital as technical instruction
Moving Forward
Our work with ZOMCO and ISDB isn’t over. We continue with:
- Monthly refreshers
- Specialized onboarding for new hires
- Quarterly audits
- Workshops tailored to site-specific challenges
Final Thoughts
This journey wasn’t just about rising from 07% to 97%. It was about transformation on the ground—a janitor taking pride in a clean corridor, a supervisor finding their leadership stride, and the quiet dignity of doing things right.
ZOMCO made a bold move by investing in training. ISDB trusted the process. And at Save Fast, we delivered what we believe in—training that truly transforms.
To all in FM: with the right people, plan, and purpose, transformation isn’t just possible—it’s inevitable.