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Delivering-Excellence
Delivering Excellence in Customer Service for EXPO 2020

Duration : 6 Hours

Aim :

This course introduces learners to the importance of providing good customer care skills within the hospitality industry. Learners will appreciate how customer care and appropriate communication skills contribute to good customer service.

 

Course Outline :

  • Introduction to Customer Service
  • Know the Importance of Good Customer Service:
    • Definition of Customer Satisfaction
    • Definition of Exceeding Customer Expectation
    • Benefits of Good Customer Service to the Customer and to The Organization
  • Be able to Communicate with Customers:
    • Basic Principles of Positive Verbal and Nonverbal Communication
  • Know the Importance of Good Personal Presentation:
    • Personal Hygiene, Uniform, Dress, Hair, Make-Up, Jewellery, Clean hands
  • Assessment

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Start Date
Week
Days
Mode
18th September 2023 to 19th October 2023Monday to Thursday20KSA: 06:30 pm to 09:30 pmEvening Batch
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02nd October 2023 to
02nd November 2023
Monday to Thursday20KSA: 06:30 pm to 09:30 pmEvening Batch
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1st October 2023 to
03rd December 2023
Sunday10KSA: 08:30 am to 03:30 pmWeekend Batch
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16th October 2023 to
16th November 2023
Monday to Thursday20KSA: 06:30 pm to 09:30 pmEvening Batch
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6th November 2023 to
07th December 2023
Monday to Thursday20KSA: 06:30 pm to 09:30 pmEvening Batch
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5th November 2023 to
14th January 2024
Sunday10KSA: 08:30 am to 03:30 pmWeekend Batch
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20th November 2023 to 21st December 2023Monday to Thursday20KSA: 06:30 pm to 09:30 pmEvening Batch
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04th December 2023 to 04th January 2024Monday to Thursday20KSA: 06:30 pm to 09:30 pmEvening Batch
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03rd December 2023 to 11th February 2024Sunday10KSA: 08:30 am to 03:30 pmWeekend Batch
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18th December 2023 to 18th January 2024Monday to Thursday20KSA: 06:30 pm to 09:30 pmEvening Batch
Register Now
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