Course Details


Certified KPI Professional - gain the ability and knowledge to measure performance and maximize the value of using KPIs.

Certified KPI Professional

Getting Key Performance Indicators right, by using a rigorous KPI measurement framework

Key Business Benefits

  • Improve the performance of your organization by practicing a sound framework for KPI measurement
  • Obtain better business results by selecting the right KPIs to monitor for your organization
  • Generate value from using KPIs by optimizing the data collection process
Course Overview

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected and centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the business environment.


Course Duration: 3 Days


Method of Delivery: Live Online Training


Target Audience

1. Professionals interested in measuring performance

Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in key performance indicators, will acquire the competencies needed to measure the performance of their team, department, or organization.

2. Management professionals at all levels

Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered as part of the Certified KPI Professional training course enable managers to apply the concepts learned within their organizations immediately after the course.

3. Performance measurement experts

For professionals like Data Analysts, Strategy Managers, Performance Management Officer, or Performance Architects, it is important to develop competencies in measuring performance, especially in terms of KPI selection and data gathering. Usually, this particular audience already has a performance measurement system set in place and the course offers them the opportunity to learn the best practices used in this field and to identify how their current processes and approaches regarding KPIs can be improved.



  • Support decision-making, by accessing relevant performance data
  • Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization, by receiving 10+ templates used in working with KPIs
  • Access an innovative learning experience, based on a 3-stage educational process
  • Expand your business network, by becoming a member of the international Certified KPI Professionals Community.
  • Obtain 40 CPD credits to include in your CPD records for your professional body, institute, regulator, or employer

Learning Objectives

  • Differentiate between objectives, KPIs, and initiatives
  • Understand KPI selection in different contexts
  • Apply best practice techniques to KPI selection
  • Document KPIs in a standardized template
  • Learn when and how to use benchmarking in target-setting
  • Optimize the KPI activation and data gathering process

Course Agenda

Day 1 – 4 Hours

The world of KPIs

    • Challenges in performance measurement
    • The value added by KPIs
    • KPIs concept map
    • Governance
    • Organizational levels

Understand KPIs

    • KPI-related terminology
    • Breaking down SMART objectives
    • KPI lifecycle
Day 2 – 4 Hours
KPI Typology
    • Leading vs. lagging KPIs
    • Qualitative vs. quantitative KPIs
    • Efficiency vs. effectiveness KPIs
KPI Taxonomy
    • Interdisciplinary systemic worldview
    • KPI use case scenarios
    • KPI DNA map

Day 3 – 4 Hours

KPI selection

    • KPI selection for organizational scorecards
    • KPI selection sources
    • KPI selection techniques
KPIs in context
    • KPI selection for an industry
    • KPIs cascaded to a functional area

Day 4 – 4 Hours

KPI Documentation

    • KPI documentation form functions
    • KPI documentation form design
    • KPI documentation process
    • Organizational KPI libraries development
    • Weights and Indexes
Working with Targets
    • KPI documentation process
    • Targets in practice
    • Challenges in working with targets
    • Negative behaviors when setting targets
Day 5 – 4 hours
Data gathering & working with data custodians
    • Data quality dimensions
    • KPI reporting data sources
    • KPI activation tools
    • KPI activation techniques
    • Guidelines for improving communication with data custodians
    • Community of Practice
Data Visualization
    • Guidelines to design efficient templates
    • Usability in terms of visual design
    • Scorecard and dashboard examples
    • Best practices in scorecard design
    • Best practices in dashboard design
Review and Q & A
    • Course review
    • Q&A
Attention: The internal data of table “16” is corrupted!
Start Date
Attention: The internal data of table “14” is corrupted!