Certified KPI Professional
Getting Key Performance Indicators right, by using a rigorous KPI measurement framework
Key Business Benefits
- Improve the performance of your organization by practicing a sound framework for KPI measurement
- Obtain better business results by selecting the right KPIs to monitor for your organization
- Generate value from using KPIs by optimizing the data collection process
KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected and centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the business environment.
Course Duration: 3 Days
Method of Delivery: Live Online Training
Target Audience
1. Professionals interested in measuring performance
Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in key performance indicators, will acquire the competencies needed to measure the performance of their team, department, or organization.
2. Management professionals at all levels
Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered as part of the Certified KPI Professional training course enable managers to apply the concepts learned within their organizations immediately after the course.
3. Performance measurement experts
For professionals like Data Analysts, Strategy Managers, Performance Management Officer, or Performance Architects, it is important to develop competencies in measuring performance, especially in terms of KPI selection and data gathering. Usually, this particular audience already has a performance measurement system set in place and the course offers them the opportunity to learn the best practices used in this field and to identify how their current processes and approaches regarding KPIs can be improved.
Benefits
- Support decision-making, by accessing relevant performance data
- Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization, by receiving 10+ templates used in working with KPIs
- Access an innovative learning experience, based on a 3-stage educational process
- Expand your business network, by becoming a member of the international Certified KPI Professionals Community.
- Obtain 40 CPD credits to include in your CPD records for your professional body, institute, regulator, or employer
Learning Objectives
- Differentiate between objectives, KPIs, and initiatives
- Understand KPI selection in different contexts
- Apply best practice techniques to KPI selection
- Document KPIs in a standardized template
- Learn when and how to use benchmarking in target-setting
- Optimize the KPI activation and data gathering process
Course Agenda
Day 1 – 4 Hours
The world of KPIs
- Challenges in performance measurement
- The value added by KPIs
- KPIs concept map
- Governance
- Organizational levels
Understand KPIs
- KPI-related terminology
- Breaking down SMART objectives
- KPI lifecycle
- Leading vs. lagging KPIs
- Qualitative vs. quantitative KPIs
- Efficiency vs. effectiveness KPIs
- Interdisciplinary systemic worldview
- KPI use case scenarios
- KPI DNA map
Day 3 – 4 Hours
KPI selection
- KPI selection for organizational scorecards
- KPI selection sources
- KPI selection techniques
- KPI selection for an industry
- KPIs cascaded to a functional area
Day 4 – 4 Hours
KPI Documentation
- KPI documentation form functions
- KPI documentation form design
- KPI documentation process
- Organizational KPI libraries development
- Weights and Indexes
- KPI documentation process
- Targets in practice
- Challenges in working with targets
- Negative behaviors when setting targets
- Data quality dimensions
- KPI reporting data sources
- KPI activation tools
- KPI activation techniques
- Guidelines for improving communication with data custodians
- Community of Practice
- Guidelines to design efficient templates
- Usability in terms of visual design
- Scorecard and dashboard examples
- Best practices in scorecard design
- Best practices in dashboard design
- Course review
- Q&A