Course Details


Certified balanced scorecard management

Certified Balanced Scorecard Management System Professional

Key Business Benefits

  • Improve the performance of your company
  • Ensure excellence in achieving organizational strategic objectives through a rigorous cascading process
  • Attain the company’s desired state of evolution
Course Overview

The training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard system. This course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecard system implementation. A highly interactive learning experience will enable you to grasp the functionality of the Balanced Scorecard, and leverage on its benefits to advance strategy execution. The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for a successful implementation


Course Duration: 5 Days


Method of Delivery: Live Online Training


Target Audience

1. Professionals interested in measuring performance

Professionals interested in Balanced Scorecard management system from the finance, human resources, production, logistics, information technology and other fields, will acquire the competency to apply all the above-mentioned concepts in their organizations, immediately after the course.

2. Management professionals at all levels

Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using a sound Balanced Scorecard management system. The tools and resources offered as part of the training course will enable managers to apply the acquired concepts within their organizations, immediately after the course.

3. Performance measurement experts

For professionals like Strategy Manager, Performance Management Officer or Performance Architect, it is important to develop competencies in designing a Balanced Scorecard architecture, especially in terms of translating the organizational strategy into outstanding results.



  • Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System
  • Develop and implement a Balanced Scorecard Management Architecture in a standardized manner
  • Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System
  • Improve strategy communication by using the Balanced Scorecard Management System
  • Obtain 40 CPD credits to include in your CPD records for your professional body, institute, regulator, or employer

Learning Objectives

  • Comprehend the fundamentals of a Performance Management System
  • Transpose the organizational strategy into a Balanced Scorecard Management System
  • Learn how to integrate the components of a Balanced Scorecard Architecture
  • Differentiate between objectives, KPIs, and initiatives

Course Agenda

Day 1 – 4 Hours

Balanced Scorecard – Performance management tool

    • What is Balanced Scorecard?
    • Balanced Scorecard structure and elements
    • The role of the Balanced Scorecard
    • BSC terminology
    • BSC system architecture

Balanced Scorecard working with KPIs governance and performance leadership

    • Clarify mandate for improvement
    • Enlist leadership support
    • Build project competency
    • Balanced Scorecard governance framework
Day 2 – 4 Hours

Organizational Assessment

    • Assessment and evaluation
    • Internal Assessment
    • Performance Management Maturity Model
    • Environmental scanning techniques

Strategy Formulation and Integration

    • Defining strategy
    • Vision, Mission statement
    • Organizational values

Day 3 – 4 Hours

Setting organizational objectives

    • Value drivers
    • Goals and objectives
    • SMART objectives
    • Creating the strategy map.

Working with KPIs

    • KPI balancing
    • KPI selection for organizational scorecard
    • Importance of KPI documentation

Day 4 – 4 Hours

Initiative management

    • Portfolio of initiatives development
    • Initiatives documentation form functions
    • Initiatives documentation process

Aligning the BSC across organizational levels

    • Alignment approaches
    • Objectives and KPI cascading: Functional area
Day 5 – 4 hours

Managing the BSC system

    • Data governance
    • Performance reporting
    • Performance review meetings
    • BSC system recalibration

Nurture a performance culture

    • Communication
    • Education
    • Engagement
    • Comprehensive Performance Management System
    • Compensation and Gamification
Review and Q & A
    • Course review
    • Q&A


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Start Date
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